Phone: (713) 475-2986 Fax: (713)-477-6741
FREQUENTLY ASKED QUESTIONS
-The questions and answers you are looking for-
WHO DO YOU SHIP WITH?
We only use UPS to ship everything out to you. You can send us your instruments however you prefer.
DO YOU ACCEPT RETURNS?
Yes we do. We have a 30 day return policy with a 20% restocking fee. The instrument must be unused and sent back with all original paperwork including calibration cert. After we inspect the instrument and determine that it qualifies, we will issue the refund.
HOW DO I SEND IN MY INSTRUMENTS FOR CALIBRATION OR REPAIR?
Download the instrument return form found on our calibration page and home page, fill it out completely, place it in the box with the instruments, and send them our way.
CAN I GET MY SURVEY METER WITH THE ANALOGUE METER MOVEMENT?
No. We no longer use the analogue movement. All of our new survey meters are now digital. If you require a meter movement replacement, it will be digital. If you use a third party to install another analogue movement, it is most likely not an original NDS movement and can jeopardize your survey meter.
CAN I HAVE MY DIGITAL DISPLAY SHOW A NUMERICAL READOUT?
Yes. All new instruments come with the needle scale readout only. However, upon request, we can program your display to also have the numerical readout below the needle scale as well.
I RANDOMLY FOUND AN NDS SURVEY METER AND HAVE NO IDEA WHO IT BELONGS TO. WHAT SHOULD I DO?
If there is no other contact info displayed on the meter to identify the owner, you can send it to us. Or, you can sell it on Ebay, the choice is yours.
WHAT TYPE OF RADIATION CAN YOUR INSTRUMENTS DETECT?
Ionizing radiation including Alpha, Beta, Gamma and X radiation.
CAN YOUR INSTRUMENTS DETECT A NUCLEAR EXPLOSION?
Yes. In the unlikely event that a nuclear explosion near you occurs, it will pick it up. However, you probably will not need and instrument to know that one has occurred.
CAN YOUR INSTRUMENTS DETECT RADIATION IN FOOD?
We have not tested this. It is possible that our low level reading instruments with detector probes could if there are in fact, trace amounts. Granted, that would be an expensive gamble. We do not suggest using our instruments for this purpose.